Refund Policy

Overview

We register your child in our soccer program with the intent of providing a full season of soccer enjoyment.  We understand that there are a number of reasons why you may have to withdraw your child from our soccer program.

The league incurs a cost to register your child and thus charges a $25.00 administration fee for each child’s withdrawal, regardless of whether this occurs before or after the season starts.  

No refunds are issued after May 31, 2018

The refund process differs slightly depending upon whether you are making the request BEFORE or AFTER it has started.   Please follow the process that fits your situation.

BEFORE the season starts:

Step

Action

1.

A Parent or Guardian sends an email to info@eastlondonsoccer.ca or mails a letter to the P.O. Box requesting a refund. 

2.

The Registrar withdraws the child and submits a request to the Treasurer for a refund cheque.


AFTER the season has started:

Note:  We only provide a refund when the complete uniform (including the ball, if received) has been returned to the coach or convenor.   If the complete uniform is not returned, no refund will be given.  

A complete uniform consists of:

  1. Shirt
  2. Shorts
  3. Socks
  4. Ball (Under 4 to Under 10 divisions)

We usually have children on the wait lists in each age group; so if your child withdraws, it opens up a spot for another child to play and we need the uniform for that child.  

Step

Action

1.

A Parent or Guardian sends an email to info@eastlondonsoccer.ca or makes a written request to the Coach or Convenor, requesting to withdraw their child and obtain a refund. 

2.

The Parent or Guardian returns the complete Uniform to the team Coach or division Convenor. (see above for details of a complete uniform)

3.

In all cases, the Convenor of that age group is informed.  The Convenor verifies that the coach is in possession of the complete uniform and makes a request to the Registrar to withdraw the child. 

4.

The Registrar then submits a request to the Treasurer for a refund cheque.